Collections Advisor

Job description

Customer Services - Collections Advisor, Birmingham (0000DLVZ)

Base Salary from £17,850

Some careers open more doors than others.

If you're looking for a rewarding career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that will take you to the top, or simply in a new exciting direction, HSBC offer opportunities, support and rewards that will take you further.

Joining our team will provide you with a range of career options and exposure within HSBC. We are also relocating our UK Head Office ring fenced banking operations to Birmingham and significantly increasing career opportunities in the Midlands area.

As a confident communicator you will need to use your skills to help customers who may be experiencing financial difficulties. You will need to be a good listener with an appreciation of the issues people can face in their daily lives. We're here to help our customers and you'll get a great feeling from knowing you've helped someone make their first step towards resolving their financial difficulties.

What you get in return:

This exciting opportunity is supported with an attractive reward package, including flexible benefits such as life insurance, income protection and healthcare. There is a pension with employee contributions to 7%, multiple employee discounts and a competitive salary (dependant on experience). There is also an opportunity to earn a performance related bonus.

At the start of your career journey we will provide you with all the training and development you require to be successful within your role, through a comprehensive blended learning approach.

You should have the flexibility to work within the hours of Monday to Thursday 8AM to 9PM, Friday 8AM to 6PM, and Saturday 8:30AM to 4PM working 35 hours per week.

In this role you will:

· Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and needs
· Be passionate and care about offering a service to our valued customers that is second to none
· Be confident, outgoing, and resilient and be able to quickly establish rapport with our customers and build lasting relationships
· Demonstrate the ability to persevere in challenging situations and be able to work as part of a team is essential to this role
· Treat customers fairly at the heart of all that you do

Desired profile

Qualifications :

The ideal candidate for this role will have:

·  Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs
·  The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions
·  A high level of self-motivation and positive attitude and to put your customers at the heart of everything you do
·  The skill to utilise multiple systems to explore your customer's needs and bespoke requirements

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank plc.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.




For further details, please contact Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500