Client Services Analyst , Global Trade & Receivables Finance
HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.
GTRF serves as a core service provider for Commercial (CMB) and Global Banking & Markets (GBM) clients. The GTRF CS Analyst is a client-facing role and will deliver globally connected, excellent and market leading service to clients, Premium or Standard, in line with GTRF CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.
Delivers UK GTRF CS strategy and operating model, aligned with the global GTRF CS target operating model;
Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTRF service performance and increased clients' usage of self-serve solutions;
Handle, own and resolve clients' transactional queries, issues and complaints;
Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues;
Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning.
To be successful in this role you should meet the following requirements:
Knowledge and experience in GTRF products/ processes and client service
High commitment to service excellence and client relationship management
A passion for serving clients and managing people
Strong interpersonal, influencing and communication skills
Strong multi-tasking and problem solving skills
Strong relationship-building skills
CITF certification is highly desirable
The base location for this role will be Manchester.
You'll achieve more when you join HSBC.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
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