CCSS Representative I - Loans Mortgage - HSBC Operations, Services and Technology - GZC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Makes, receives customer calls and resolve customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution;
· Issues/problems are effectively investigated and resolved or appropriately referred with recommendations;
· Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty;
· Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer;
· Identify and explore opportunities/initiatives which would enhance the call centre contribution to the Bank's business;
· Required to maintain an effective working relationship with various departments of the Bank to ensure that the Customer Contact Centre in GZC supports the delivery of business objectives.

Desired profile

Qualifications :

·  A diploma or degree in any discipline;
·  Highly self-motivated, positive mindset to meet sales target, willing to work in a dynamic, high pressure environment;
·  Working experience in sales area preferred but not a must; cross selling with CSO experience is a plus;
·  Attention to details;
·  Good team player;
·  Ability to build rapport with people;
·  Rotating shift.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***