Offers “HSBC”

Expires soon HSBC

Bilingual Client Associate, English and Mandarin

  • Vancouver (Metro Vancouver Regional District)

Job description

HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Provide administrative, sales, marketing and client services support.

Responsibilities:

· Provide customer sales and service support in the management of all client accounts administered with Investment Counsel (HPIC)
· Assisting Investment Counselors with the coordinating and arranging meetings with clients.
· Liaise with HSBC branches regarding Investment’s services and shared clients.
· Liaise with Middle Office and our custodian on incoming funds transfers and daily account information.
· Providing support to HSBC Bank of Canada branches responding to various inquiries and customer services issues.
· Providing a high standard of customer service responding to direct inquiries from HSBC Private Investment Counsel clients.
· Resolve to clients satisfaction issues relating to accounts, tax statements, etc.
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
· Work closely with the support team for seamless client servicing
· Promote an environment that supports diversity and reflects the HSBC brand.
· Quality control of client statements, production of client review packages, ad-hoc reports, , new accounts opening packages, and presentation materials.
· Maintaining proper records on client database (Telemagic); client notes.
· Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
· Complete other responsibilities, as assigned. This role will be responsible for additional support responsibilities to assist the Operations Group within HSBC Private Investment Counsel, i.e., controls as examples.

Desired profile

Qualifications :

·  Ability to work in a fast-paced environment managing work flow across different lines of businesses/departments
·  Strong understanding of Microsoft Office (Excel, Word, PowerPoint, Visio)
·  Displaying good interpersonal skills
·  Experience dealing with high net worth clients
·  Previous experience in an investment area an advantage
·  Self-starter with minimal direct supervision
·  Canadian Securities Course (CSC) or Investment Funds in Canada (IFIC) required
·  Fluency in English and Mandarin is a requirement

HSBC Proud

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

If this is not the ideal role for you, we invite you to sign up to our talent community so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future.

We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Dianne Calma, our Diversity Recruitment Relationship Manager at dianne.calma@hsbc.ca for support during the selection process.

Make every future a success.
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