Assistant Manager Client Service - Global Trade and Receivables Finance

Job description

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high caliber professional to join our team as Assistant Manager Client Service .

Principal responsibilities

· Delivers Hong Kong Global Trade and Receivables Finance Client Service strategy and operating model, aligned with the Global Trade and Receivables Finance Client Service target operating model
· Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of Global Trade and Receivables Finance service performance and increased clients usage of self serve solutions Handle, own and resolve clients transactional queries, issues and complaints
· Coordinate with Transaction Services staff, Business Development Managers and other internal or external staff for service performance and issues
· Provide transactional trade advisory to assigned clients, Business Development Managers and Relationship Managers, and provide input to account planning

Desired profile

Qualifications :

Requirements

·  Knowledge and experience in Global Trade and Receivables Finance products or processes is essential
·  A passion for serving clients and managing people
·  Solid experience in providing services to Global Trade and Receivables Finance clients
·  Strong interpersonal, influencing and communication skills
·  Strong multitasking and problem solving skills
·  A Bachelor's Degree in Finance or related discipline

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.