Assistant Manager, Client Integration - Spanish speaker

Job description

The Assistant Manager, Client Integration - Spanish speaker role is based within European Client Integration team that forms part of the Global Liquidity & Cash Management (GLCM), Client Management business stream. The European Client Integration team provide direct front line channel support to HSBCnet and HSBC Connect clients domiciled in Spain. This team also manages intermediary integration deals for both Spanish (in local language) and UK clients.

The role of the Assistant Manager, Client Integration is providing multi-channel technical support (HSBCnet, HSBC Connect & SWIFT) to the Group's e-Channel customers domiciled in Spain.
They must speak native or fluent Spanish. Must be capable of writing fluently in Spanish.


Your responsibilities will include:
· Taking ownership and managing client issues escalated to the European Client Support Team
· Escalating and managing of any client reported issues that cannot be resolved at first point of contact
· Managing client and internal stakeholder expectation
· Developing one's personal knowledge and experience around the e-channels supported.
· Familiarising one's self with the various integration file formats (Spanish & UK) available from an on-boarding perspective
· Assisting the European Client Support Team in undertaking other job family related activities

Desired profile

Qualifications :

The ideal candidate for this role will have:
·  Experience working in relevant market/context, i.e. fluent spanish speaker
·  Availability to undertake the travel required for this role, i.e. occasionally visiting clients around the UK to deliver channel training
·  Willingness to undertake the training/study required in this role, i.e. gain accreditation to the GLCM channel's (HSBCnet, HSBC Connect & SWIFT)
·  Relevant product knowledge including knowledge of HSBCnet, HSBC Connect and/or SWIFT is desirable but not essential
·  Experience working in relevant environments, i.e. customer service is desirable but not essential
·  Experience working in relevant market/context, i.e. financial is desirable but not essential
·  A track record of gaining an understanding of customers' needs and delivering excellent customer service
·  An open, flexible and supportive approach to change and innovation
·  Experience of supporting others' performance, enabling them to achieve by providing clear direction, motivation and support
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
·  Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
·  Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
·  Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
·  Supported project teams/managers, showing an understanding of the basic principles of project management
·  Experience of building effective customer relationships which create customer advocacy

The base location for this role is 8 Canada Square, London.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Assistant Manager, Client Integration, working for Global Liquidity and Cash Management on the European Client Support Team desk.