Assistant Manager, Client Integration

Job description

The Assistant Manager Client Integration - Regional role is based within Global Liquidity and Cash Management.
Ideal candidate will lead and oversee the global integration projects of business won which will handle all aspects of global and regional cash management solutions (including; liquidity management, payables management, receivables management, delivery systems and Trade solutions) for Global Banking and Markets (GBM)/ Commercial Banking (CMB) clients. For select key clients act as the global integration owner for global solutions.

Your responsibilities will include:

· Drive and implement new Integration strategies globally to provide regional consistency in our delivery to clients.
· Provide direction and support to Client Integration teams globally to ensure benefits are delivered to the client and the Bank.

This is a critical role to enable HSBC Bank plc - UK Bank / Retail bank (HBEU) to meet its aggressive revenue targets, which involves breaking new ground, communicating effectively with regional stakeholders and breaking down the barriers that prevent global and regional consistency.

There are also many challenges in terms of culture and synergy, as well as trying to achieve standardisation of Global Liquidity and Cash Management (GLCM) services where there is very little in various different Group entities. Implementing GLCM solutions is very complex and demanding, and an understanding of the trend and dynamic business of our customers is a must. The role also requires a more in-depth understanding of both the wider financial and technical environment of a client's business than ever before, Client buying behaviour is changing and there is an increasing focus on a consultative and innovative approach rather than talking to clients about how our products and services work.
The role also requires the jobholder to Identify key barriers/ and any core problems that may affect an efficient implementation and must apply logical problem-solving skills in order to deal creatively with complex situations which they must be able to resolve to both the clients and Banks' satisfaction. Implementing global consistency and breaking down barriers across Europe will also have its many challenges.

Additionally, Client Integration also delivers functional and technical support for the full suite of eChannels (HSBC net, HSBC Connect, Enterprise-wide Risk Assessment (ERP) link, SWIFT, and MPS). This support is provided at (Level 1), customer facing.

Your responsibilities will include:

Desired profile

The ideal candidate for this role will have:

·  Experience in delivering client facing presentations
·  To have the Ability to influence client decisions with regard to future proofing solutions
·  To be a Subject Matter Expert in GLCM's eChannels and underlying business expertise
·  Understanding of the various message implementation guide formats including XML, iDOC, CRG, Paymul, APACS Dirdeb, SWIFT MT Messages, Cards integration
·  Experience working in relevant market/context, i.e. Project Management skills
·  Availability to undertake the travel required for this role, i.e. National travel
·  Relevant product knowledge including knowledge of Group Channels is desirable but not essential
·  Experience working in relevant environment/s, i.e. Customer Facing is desirable but not essential
·  A track record of gaining an understanding of customers' needs and delivering excellent customer service
·  A track record of delivering significant change which improves business effectiveness in sustainable ways
·  Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
·  Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
·  Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
·  Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery

The base location for this role is 8 Canada Square, London.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Key search words: Integration, IT, Global Liquidity and Cash Management, multi channel technical support / onsite customer training