Assistant Financial Services Manager - Payments Sanctions Screening - HSBC Operations, Services and Technology - NHC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Impact on the Business

· MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
· To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology *
· To implement Group Sanctions Screening Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance' embraces all relevant laws, rules and codes.
· To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Effectively mitigate identified Operational Risks.
· Comply with Group's statutory audit standards.

· Customers (External/ Internal)

· Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
· Drive customer centric Quality initiatives.

· Impact on process

· To assist the manager in running the operations.
· Work is organized and processed / completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
· Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
· Procedural changes / new initiatives are reviewed, fully communicated to and implemented by the teams under control.
· Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.

· Other Responsibilities

· Participate in development of cohesive teams
· Foster development of co-workers
· Contribute to the creation of a supportive work environment driven by people centric values
· Build professional relationships with colleagues in other areas
· Focuses on employee-related concerns such as attrition, absenteeism, morale, disciplinary action, conflict resolution and/ or employee grievances, motivation through collaboration with Employee Relations and concerned parties.
· Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.

Desired profile

Qualifications :

·  Knowledge of Payments process including HUB, GPS and or Fircosoft Screening Application is desired
·  At least 12 months in a supervisory role, with exposure to appraisals, counselling, team building, and staff development.
·  Experience in a processing environment
·  Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
·  Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
·  Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***