Assistant Facilities Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Facilities Manager

Corporate Real Estate – Facilities Management Department

Hang Seng's Corporate Real Estate is a team of professionals managing nearly 300 properties in Hong Kong used by thousands of staff to support millions of customers. Whether it is a customer entering a branch, or staff collaborating in an office, we can make their experience a positive one.

Working closely with the businesses partners and external vendors, the team covers a wide range of real estate functions including planning, acquisition, design, construction/fitting out, asset management, facilities management and administration of Hang Seng's operational and investment real estate portfolio. The team also provides collateral appraisal services to internal business users and asset management services to external customers.

Should you join our Corporate Real Estate function, you will be working with a highly talented, motivated and experienced team in an enjoyable and dynamic environment, where you will have opportunities to excel and develop yourselves professionally, as well as contribute to the success of the organization.

Facilities Management Department, as a key department under Corporate Real Estate, is responsible for ensuring the reliability of the building and critical facilities of the bank with professional management services to meet business and operational requirements.

We are currently seeking a high caliber professional to join our department as Assistant Facilities Manager .

Principal responsibilities

· Report to the Line Manager, the role is supportive the department to manage and work with the global outsourced service provider for the delivery and operation of Facilities Management (FM) to ensure building availability, safety, regulatory compliance and system reliability to avoid operational interruption and business loss
· Work closely with Capital Projects, Asset Management, Health and Safety, Security Risks, IT teams, Business Continuity and etc. to provide necessary FM support to maintain the building operations as well as cope with business growth and mitigate risks
· Ensure the outsourced service provider follow the Bank's policy to produce and discuss the deliverables
· Support and drive green initiatives of the bank in line with company strategy
· Ensure the outsourced service provider to fully comply with local statutory requirement
· Liaise with internal stakeholders to understand their business requirements to development the building operation strategy
· Engage with businesses and users for feedback and relationship building
· Budget planning, review and recommend actions on proposed property expenditure for FM, expansions and upgrades
· Liaise with relevant parties to identify the root cause of incident and provide recommendation to avoid recurrence
· Manage emergency services / repairing work to ensure the building can be recovered as soon as possible

Desired profile

Qualifications :

Requirements

·  University graduate and relevant professional qualification in real estate, ideally in a Facilities Management, Engineering or related discipline with over 2 years' relevant experience
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A comprehensive understanding of a broad range of facilities management and issues faced by large corporates

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Experience in managing service providers and SLA

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Demonstrated results in managing facilities management within an equivalent portfolio / major corporate environment

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Proven ability and commitment to high standards of customer service and customer relationship management

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Proven ability to prioritize competing demands and handle ambiguity or conflicts

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Good interpersonal and people management skills

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Strong organizational, planning and project management skills

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Consultative and client-centric approach in service delivery, supported by strong problem solving skills

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Good analytical skills

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Ability to work independently and understand pressure to handle new and existing projects and ideas

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Possess excellent communication skills, both verbal and written

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Proficiency in both English and Chinese, knowledge of Putonghua will be an advantage

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A high degree of professionalism and tact in handling sensitive situations

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Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes