Assistant Digital Engagement Manager - Public Website and Mobile - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Digital Engagement Manager - Public Website and Mobile

Digital Banking

If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.

We are currently seeking high caliber professionals to join our team as Assistant Digital Engagement Manager

Principal responsibilities

· Formulate/develop digital strategies to drive the next generation of digital banking
· Lead/coordinate the implementation of key digital initiatives including digital product / servicing / platform project
· Plan/implement digital projects/ products to integrate lifestyle and banking appetite with artificial intelligence
· Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website and mobile as a result to deliver ambitious growth in digital traffic and usage
· Work closely with a wide range of stakeholders including business users, technology, compliance and external vendors to construct and deliver quality services in digital channels
· Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly UXUI throughout the entire customer journey
· Interpret digital journey and engagement effectiveness, and identify learning, insights and actions

Desired profile

Qualifications :

·  University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
·  Minimum of two years' experience in digital or project or product management and implementation
·  Energetic and excited about web and mobile technologies and bring digital ideas to real life
·  Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
·  Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
·  Good presentation and project management skills
·  Proficiency in both English and Chinese
·  Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery