Assistant Customer Services Manager

Job description

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Assistant Customer Services Manager .

Principal responsibilities
· Achieving the company's retention target of the assigned corporate and member portfolio, by proactive portfolio management and building excellent customer relationship
· Managing customer relationship independently and meeting and exceeding the customers' expectation
· Generating business referrals to sales team from servicing activities
· Providing constructive feedback from customers on products and services to management for continuous improvement
· Assisting team manager by providing support to the team

Desired profile

Qualifications :

Requirements
·  University degree holder or equivalent with sound experience
·  Relevant experience in business development or customer services, particularly in the MPF and insurance industry would be a definite advantage
·  Proficient in PC skills including Excel, Words and Database skill
·  Able to work under pressure and meet tight deadline
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.