Assistant Credit Card Rewards and Customer Value Proposition Manager Shanghai HSBC China

Job description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

The position is going to assist HSBC credit card rewards program manager to manage rewards platform, propose and review rewards accumulation scheme, plan and execute marketing promotions to drive customers' spending and build up loyalty . The role will closely work with banking/OSA team and support respective rewards value proposition.

1.Participate setting up rewards strategy planning;
2.Build up and maintain vendor relationship for rewards mall;
3.Maintain rewards platform BAU business and run promotion based on usage and portfolio management strategy;
4.Assist analysis and market insight in regards of rewards redemption;
5.Customer communication for rewards mall promotion and program tracking;
6.Operational work, saying vendor management, customer complain handling, reconciliation and payment handling.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

1.University degree or above;
2.3-5 years' experience in customer loyalty function;
3.Familiar with industry and market trend, strong business sense and problem solving skill;
4.Proficiency in both Chinese and English;
5.Excellent communication skill; self-initiated , good patience and high standard of business ethics.

You'll achieve more when you join HSBC.

www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited