Assistant Client Service Manager - Private Banking Department - Hang Seng Bank (HK)
Central, HONG KONG Sales
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Client Service Manager
Private Banking and Trust Services - Private Banking Department
We are currently seeking a high caliber professional to join our department as Assistant Client Service Manager .
Principal Responsibilities:
· Assist the relationship managers in managing customers' assets and investment portfolios by monitoring asset allocation, product mix and risk exposure
· Assist in developing and maintaining customer relationship by making servicing calls and handling customers' enquiries
· Handle the daily administration of customer accounts including investment, loans, deposits and other banking transactions
Desired profile
Qualifications :
Requirements:
· University degree in a related discipline OR other relevant qualification
· Passes in the HKSI licensing examinations
· Minimum 3 years' experience in banking with knowledge of investment and insurance products; experience in dealing with high net-worth customers an advantage
· Ability to communicate effectively, embrace change and overcome challenges
· Ability to be resilient in face of difficult situations
· Good sales and service mindset, with strong communication and interpersonal skills
· Good knowledge of application software
· Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage
· High level of customer centricity mindset with dedication to deliver exceptional quality services for customers