Assistant Client Selection and Exit Management Exit Execution Manager - Retail Banking and Wealth Management

Job description

Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Assistant Client Selection and Exit Management Exit Execution Manager .

Principal responsibilities ​

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Support the Customer and Branch Hotlines of Client Selection and Exit Management Special Handling Unit in handling telephone calls and emails from customers who are exited by the Bank

·
Provide excellent services to manage customer's expectation aiming to smoothen the exit process

·
Handle all kinds of enquiries regarding the exit decision, restriction of bank services, closure of account, disposal of funds, etc. due to the exit execution

·
Tackle appeal request and manage serious complaint for difficult and demanding CSEM customers

·
Work with Banking Services to support the customer communication issuance including simple and complex cases for CSEM matters

·
Answer CSEM related enquiries from frontline or internal staff and coordinate the follow-up actions for the cases via telephone call or email.

·
Participate in process review and streamlining, data analysis, and development of the team

Desired profile

Qualifications :

Requirements ​

· 
Degree holder with minimum 2 years of work experience in banking industry

· 
Practical knowledge of broad range of retail banking and wealth management products, services and operations

· 
Knowledge in Anti–Money Laundering (AML) / Know Your Customer (KYC) is preferred

· 
Strong attentiveness to detail, with ability to work independently and under pressure

· 
Good communication & interpersonal skills and the ability to manage in a dynamic & matrix environment

· 
Strong analytical and problem solving mindset with logical and organized thinking

· 
Proficiency in written and oral English as well as Chinese, fluency in Putonghua is an advantage

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.