Assistant Chatbot Digital Product Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Chatbot Digital Product Manager

Consumer Asset

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We are currently seeking a high caliber professional to join our department as Assistant Chatbot Digital Product Manager.

Principal responsibilities

· Lead key chatbot technical initiatives focusing on business strategic programs
· Work on end to end operations on an AI based chatbot product
· Monitor and consistently improve the performance of the chatbot
· Partner with key stakeholders and lead cross functional teams to successfully deliver initiatives to market
· Keep abreast of the latest market trends and technology and suggest ways to improve the chatbot functionality

Desired profile

Qualifications :

Requirements

·  University degree in Business Administration, Computer Science, Information Technology or a related discipline
·  3-5 years of working experience in developing digital products, preferably with AI or BOT technology knowledge
·  Good knowledge of card business is preferred
·  Strong attentiveness to detail, self-motivation and ability to work under pressure
·  Good communication, interpersonal, analytical and project management skills
·  Proficiency in both English and Chinese