Assistant Business Management Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Business Management Manager

Commercial Banking – CMB Chief Operating Officer's Office

Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Assistant Business Management Manager.

Principal responsibilities

· Assist to drive customer experience initiatives and to build customer bonding by launching customer events and developing loyalty premiums
· Assist with end-to-end process reviews and streamlining initiatives for effectiveness
· Assist to foster a robust sales culture in CMB by driving various staff programmes/events, maintaining effective communication platforms/channels, etc.
· Support the product governance process including product approval, product review, sales conduct survey, etc.
· Support the management of business strategy implementation by coordinating and facilitating business reporting, reviews and meetings.

Desired profile

Qualifications :

Requirements

·  University degree in Finance & Accounting, Banking, Business Management and related discipline
·  Minimum 3 years of working experience in the banking industry with focus on commercial banking
·  Strong attentiveness to detail, with ability to work independently and under pressure
·  Sound communication, interpersonal and organization skills
·  Good project management skills
·  Good knowledge of application software
·  Proficiency in both English and Chinese
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes