Assistant Branch Operations Management Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Branch Operations Management Manager

Retail Distribution – Branch Operations Management


Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking high caliber professionals to join our Branch Operations Management Department as Assistant Branch Operations Management Manager .

Principal responsibilities:

· Facilitate the daily operation and control of branches
· Oversee the branch operation and seek ways of procedure enhancement, streamlining, etc
Maintain service standards
· Ensure all control measures relevant to the job responsibilities are undertaken to minimize the risk exposure of the Bank
· Assist the project manager to drive and implement the Group's Global Standards, Compliance and Operational Risk Programmes as to ensure adherence to Group's and regulatory requirements on risk and controls and the highest standards being deployed

Desired profile

Qualifications :

Requirements:

·  University degree in Business Administration or related disciplines
·  Minimum of 2 years' banking experience
·  Good interpersonal and communication skills
·  Strong self-motivation and ability to work independently
·  Proficiency in both English and Cantonese
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes