Analyst Retail Banking & Wealth Management HSBC China

Job description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

​RBWM Business Transformation Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for supporting Requirements Management, Design, Change Management and Implementation Management activities. Analysts work collaboratively with Business Analysts, Process and Business Consultants, delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support IT with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts will also support Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they will support Process Consultants in analysing and re-engineering world class business processes.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

Knowledge

 Awareness of Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques

 Awareness of the purpose, values, culture and fundamentals of RBWM Transformation

 An understanding of HSBC Group structures, processes and objectives

 Some knowledge of process improvement or requirements gathering techniques

 Demonstrated ability to build and maintain effective relationships

Experience

 Overall financial services industry knowledge with specific functional expertise

 Experience gathering requirements, process re-engineering or conducting design activity

 Experience of communicating effectively with a range of stakeholders

 Exposure to change implementation activity

 Some experience of data analysis and interpretation.

 Good verbal and written communication skills and some experience in face-to-face presentation.

Capabilities

 Achieving Excellence

 Business Analysis and Design

 Change and Implementation Management

 Problem Solving and Critical thinking

 Embracing Change

 Delivery at Pace

 Collaboration

 Impactful communication

 Commerciality

 Leading Self and Others

 Process Re-engineering

 Tracking, Reporting and Governance

 Planning and Plan Management

 Risk and Issue Management

 Stakeholder Management

Qualifications and Accreditations

 Certification of Competency in Business Analysis (CCBA) - Desirable

 Certified Business Analysis Professional (CBAP) - Optional

 Lean Six Sigma Yellow / Green Belt - Optional

 Degree in Business Information Systems or a related field - Optional

You’ll achieve more at HSBC.
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Issued by HSBC Bank (China) Company Limited