Offers “HSBC”

32 days agoHSBC

Administrator

  • Kolkata (Kolkata)
  • Teaching

Job description

GCB 8

Some Careers grow faster than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Global Service Centres
Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.
Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard t

We are currently seeking an ambitious individual to join this team in the role of “Administration Associate ” in this role, you will:

Role Purpose (overall high level summary of the role)

· Acquire a broad understanding of all the administration processes and market specifications for various markets assigned. Carry out daily processes and to handle escalations and process related query resolutions. Ensure compliance with audit requirements by performing audit checks as required by process in line with business process requirements. Understand MI requirements enough to be able to produce, analyze and interpret MI.

· Continuously providing high quality Securities service to achieve maximum customer satisfaction within the process Service Level Agreement (SLA). To assist line management to provide efficient service enhancements while minimizing risk to HSBC and our client's clients.

· Processing all aspects of note issuance, periodic interest and principal payments in accordance with deal documentation and established market deadlines. Maintenance ICSD positions in our capacity as Common Depositary/Common Service provider. Processing of corporate action messages for securities under administration. Maintaining client relationships and ensuring all client queries are responded to efficiently and within the agreed deadlines. Ensuring that all work is processed in accordance with the established and documented procedures governing the conventional debt business.

· Provide Client facing Services to the processing team, which includes all aspects of note issuance, periodic interest and principal payments in accordance with deal documentation and established market deadlines. Maintenance ICSD positions in our capacity as Common Depositary/Common Service provider. Processing of corporate action messages for securities under administration. Maintaining client relationships and ensuring all client queries are responded to efficiently and within the agreed deadlines. Ensuring that all work is processed in accordance with the established and documented procedures governing the conventional debt business.

Principal Accountabilities

Key activities and decision making areas

Weighting
%

· Impact on the Business


Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"

All Securities Staffs are required: -

· To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

· To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC.

· To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

· Compliance

· Ensuring compliance with all relevant regulatory, legal and Group requirements.
· Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
· Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.

· Customers (External/ Internal)

· Maintaining client relationships and ensuring all client queries are responded to efficiently and within the agreed deadlines. Ensuring that all work is processed in accordance with the established and documented procedures governing the conventional debt business.
· Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
· To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA’s/PLA’s. Responsible for rapport building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.
· Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.

· [COMPLETE 3-4 AREAS]

· Leadership & Team work

· Participates in team meetings, activities, promotes team spirit.
· Contributes to the creation of a supportive work environment driven by people centric values.
· Build professional relationships with colleagues in other areas


· Operational Effectiveness & Control

Ensure operational efficiency by overseeing and close monitoring of the operational

· Acquire and update knowledge on procedures related to relevant processes
· Process work as requested by line management/customer.
· Ensure that work is completed in accordance with established procedures and standards
· Work well independently, complete assigned tasks in the established timeframe, complete regular assignments without reminders or additional requests.
· Work productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales.
· Exhibits ownership of the business
· Maintain HSBC internal control standards, and be aware of the need to implement compliance policies and of operational risk scenarios associated with your role.

Management of Risk (GHR / FIM requirements)

To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance
Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Staff will be undertaking a high risk role hence is expected to be fully aware and cognizant of the requirements of financial crime risk polices and guidelines such as AML/Sanctions etc. to be able to effectively manage financial crime risk.

Observation of Internal Controls (GHR / FIM requirements)

To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

Phase I (New Issues / Rate Fix) and Phase II (Common Depository)
· Processing of new issues, interest and redemptions for Medium Term Notes (MTN), Euro Commercial Paper (ECP) and Euro Certificates of Deposit (ECD) through the ICSD (Euroclear & Clearstream).
· Processing of interest and redemption payments within established currency deadlines.
· Calculation and advice of interest rates based upon formulas set out in documentation.
· Maintenance of ICSD positions in all securities where HSBC is appointed as Common Depositary/Common Service Provider.
· Initiation of Corporate Action messages for all securities where HSBC is appointed as Common Depositary/Common Service Provider.
· Processing of syndicated new issues into the ICSD and payment of new issue proceeds to the Issuer.
· Reconciliation of cash and stock exceptions.
· Investigation and resolution of queries in respect of reconciliations, overdrawn accounts and client & ICSD queries relating to issuance and income.
· Processing of any queries that arise from the processing team to do with day to day operations and provide first class service to our clients.
· Monthly reporting to Bank of England for new issues and redemptions.

Phase III (Paying Agency)
· Liaise with clients, swap counterparties and issuers to ensure funding is confirmed for all Interest Payment Dates.
· Effect all payments to note holders - directly where notes are registered or indirectly via a Clearing System - in a timely manner within the established market currency deadlines, deal documentation and in accordance with credit lines set by ISV Risk Management.
· Set interest rates (where applicable) in a timely manner and communicate to all relevant external parties in accordance with the legal documentation and established market deadlines.
· Calculation of pool factors and pre-advice to Common Depository on note redemptions payable on Interest Payment Date.
· Acknowledge and respond to all client and clearing system queries within the agreed timescales.
· Establish and maintain operational relationships with peer group client contacts to ensure strong and efficient processes and open, honest dialogue.
· Effect all payments received in our capacity as Account Bank in a timely manner within the established market currency deadlines and in accordance with agreed call back procedures.
· Investigation and clearance of cash exceptions, stock exceptions and overdrawn client accounts in accordance with established procedures.
· Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
· Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.

Phase II (Payments Processing)

· Validate instructions received from clients and ensure call back procedures are performed where applicable.

· Effect all payments in accordance with client instructions upon receipt of cleared funds and within currency deadlines. No unauthorized overdrafts will be permitted.

· Ensure payments are leaving clients account in timely manner by monitoring GPS system.

· Act on clients’ instructions to undertake FX transactions or place funds on HSBC money market deposit.

· Establish and maintain operational relationships with clients, ensuring all client queries are acknowledged and responded to within the agreed timescales.

· Perform reconciliation of all payments and investigate any overdrawn accounts or cash exceptions in accordance with established procedures.

Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.

Desired profile

Qualifications :

Education / Relevant Experience / Other Qualifications

(e.g. Knowledge, Experience, Skills, Professional Qualifications required) For the role – not the role holder. Minimum requirements of the role)


Knowledge and Skill Requirements:

·  Bachelor’s degree in accounting or other qualifications relevant to the accounting/finance industry.
·  0-2 years of relevant/accounting work experience.
·  Good knowledge of Capital Markets and Financial instruments.
·  Basic knowledge of end to end product and process, multiple market and regulations.
·  Good knowledge in accounting principles, fundamentals of Accounting.
·  Proficiency in EXCEL essential.
·  Ability to Speak and understand English.
·  Good interpersonal and team work skills.
·  Organized and detail oriented.
·  Ability to re-prioritize workloads due to changing circumstances; meet strict deadlines.
·  Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and Loans.
·  Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators

Preferable Skills:

·  Prior experience in custody / depository / Loan Agency process.
·  Excellent customer service and communication skills.
·  Additional qualifications related to financial industry will be given preference i.e. CA/CFA/MBA/CS/ICWA e.t.c.
·  Responsible for the implementation of Group Compliance Policy as is applicable to this role.
·  Must be aware of the Operational Risk scenario associated with this role and to ensure that all actions performed take into account the likelihood of operational risk occurring.

The number of position for this job is 1.

You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
***Issued By HSBC Electronic Data Processing (India) Private LTD***

Make every future a success.
  • Job directory
  • Business directory