Offers “HSBC”

7 days agoHSBC

Account Team Leader

  • Azcapotzalco (Azcapotzalco)

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

All candidates from CDMX are welcome!

We are currently seeking an experienced professional to join our team in the role of Account Team Leader.


The role involves providing leadership to Process Advisory and Quality function of KYC Operations in GSC Mexico. The incumbent is expected to drive effective people management and operational processes. The Role Holder must support the Head of KYC Process Advisory & Quality, GSC Mexico in delivering quality and collaborate effectively with multiple stakeholders in the region and counties located in offshore and onshore locations. This is also a specialist role which requires in-depth knowledge, expertise, and experience in CLM Operations policy, procedures, and systems. Must be hands-on; challenge every control and process making them more robust and efficient.

The Opportunity:

·  Support the Head of KYC Process Advisory & Quality, GSC Mexico in facilitating effective decision-making and implementing strategic direction for CMB CLM Operations.
·  The role holder will drive and oversee a wide variety of highly prioritized strategic projects, as well as ad-hoc projects and requests.
·  The role holder is expected to provide support to various stakeholders and drive the delivery of agreed objectives within the operating model consistent with group standards and extend organizational support, helping to ensure action items, deadlines, and deliverables are completed.
·  Provide leadership and guidance to CMB CLM Operations teams and other KYC Function in producing timely, high-quality ETB and NTB CDD profiles and address quality issues.
·  Operationalizing the policies with a comprehensive view on production impact analysis and driving streamlining initiatives with an impact on production by making the processes faster, simpler, and better.

Leadership & Teamwork

·  Demonstrate ownership of effective communication of Groups initiative, policies, and other business service activities in CMB CLM Operations.
·  Establish and maintain strong working relationships with colleagues in the wider businesses and others as appropriate.
·  To contribute effectively towards the extended team performance and always manage for results & value in accordance with Leadership framework.
·  Pro-actively support others through direct and indirect actions beyond activities particular to this role.
·  Leading all the streamlining and process reengineering projects across CMB CLM Operations and be a key contact from the Process Advisory Lead in implementation of the key strategic projects.
·  Liaison with various regional internal and external stakeholders to understand their needs, establish the service delivery requirements from a Process Advisory and Quality standpoint and deliver the results for production teams.

Operational Effectiveness & Control

·  Support site QC Managers to ensure agreed migrations / re-migrations are effectively implemented and are within the agreed AOP targets.
·  Act as a subject matter expert and extend support to various stakeholders in managing risk identifiers and mitigation.
·  Sharing of best practices across the regions (onshore and offshore sites globally) and enhancing the productivity and the quality of the existing PAQ Function within CMB CLM Operations.



·  Prior experience in KYC Operations or Client Services is essential and mandatory (if no prior experience in KYC or Client Services, the application will NOT be pursued as this is a specialist role).
·  Experience in CDD systems and platforms for CMB and GBM is essential.
·  Graduation in Commerce, Finance, Economics, or equivalent is essential.
·  Project management experience and proven ability to coordinate initiative.
·  Excellent communication (bilingual) and inter-personal skills.
·  AML related international certification is preferred (e.g. ACAMS, ICA).
·  In depth knowledge on AML policies and experience of operationalizing the policies.
·  Ability to handle crisis situations and take appropriate / timely decisions.
·  Ability to work well under pressure with high degree of accuracy.
·  Highly proficient in MS Office. Moderate level of database skills would be desirable.
·  In depth KYC knowledge & previous KYC expertise is highly desired for the role.
·  Excellent understanding of KYC, financial regulatory environment and AML risk implications and ability to interpret complex changes in regulatory guidelines and assess impact.
·  Ability to articulate clear vision to the team and get the maximum potential from the team members.
·  Detailed Oriented and ability to work well under pressure with high degree of accuracy.
·  Minimum Qualification: Graduation in Commerce, Finance, Economics or equivalent.
·  AML certification or Project Management Certification from a reputed institute would be preferred.


At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***

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