Technical Engineer IV

Job description

Technical Engineer IV

  

Job Description:

   

Job Description

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. As a Systems Engineer, you’ll play a part in building the future – one big idea at a time.  Working at HPE, you’ll have the resources to develop your talent and creativity.

Recently, Cray became part of the HPE family of products and creates unique career opportunities for High Performance Computing professionals. 

Are you ready to unleash your potential?

We are seeking a Customer Service Systems Engineer for Cray /HPE in support of a classified account headquartered in the Aberdeen, MD area. Will provide approximately 75% software and 25% hardware technical support and maintenance for Cray Inc. massively parallel (MPP) or Cluster systems.  

Responsibilities:

·  Analyzes system software and hardware issues. Determines solution and implements repair or workaround when possible.
·  Escalates problems to product support groups and appropriate management to ensure timely resolution of system or customer issues.
·  Answers customer inquiries concerning system software, hardware and applications.
·  Checks out and approves operational quality of system equipment and software.
·  Instructs customers in system operation and maintenance.
·  Responsible for utilizing and managing maintenance software and diagnostics tools.

Requirements:

·  Knowledge and experience of Linux/Unix operating systems, file systems, networking and security.
·  Acquaintance with specific needs of HPC users desired.
·  Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) highly desirable.
·  Ability to gather data, perform analysis and escalate to a higher level of support.
·  Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
·  Good communication skills, both verbal and written.
·  Good interpersonal skills, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
·  Occasional travel for training or to help support remote systems is required.
·  Must be willing to share on-call duties with other staff to provide 24x7 support.
·  Must have Top Secret Clearance
·  Must have Security+ and Linux+

Education and Experience Required:

·  Bachelor’s degree in Computer Science or related technical degree, or equivalent of education and experience.
·  8 years of experience, preferable in an HPC-related area.

We offer:

·  A competitive salary and extensive social benefits
·  Diverse and dynamic work environment
·  Work-life balance and support for career development
·  An amazing life inside the element! Want to know more about it?

Job:
Services

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.