Technical Support Engineer (Infosight)

Job description

Technical Support Engineer (Infosight)

  

Job Description:

   

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Software-defined and Cloud Group (SDCG) has the mission of defining and developing the next generation of software-enabled Hybrid IT solutions to provide the simplest experience for our customers to consume and operate their business workloads and applications. Our team provides support to our portfolio which includes:

- Integrated software-defined systems

- Automation and orchestration management software to seamlessly align applications with the underlying infrastructure

- HPE cloud capabilities that enable developers and data center operators to effortlessly build cloud applications in their Hybrid IT environments

HPE Infosight has developed a breakthrough platform to provide proactive system repair, analytics and critical information on HPE products.  As a member of the Support Team, you will work remotely with customers and HPE Engineering to resolve from simple to highly complex issues on the Infosight platform. 

In a typical day as a Technical Support Engineer, you would

·  Energetic team player with excellent customer relationship skills
·  The ability to maturely and professionally manage and triage customer service issues
·  Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
·  Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills
·  Independently diagnosing and resolving networking and performance problems with storage server and server environments
·  When necessary, escalate cases to the appropriate group (Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps

If you are…

·  5+ years' experience providing technical support to end user customers for SAN-related or server products including advanced administration issues such as volume management, IOPS and general server administration.
·  SAAS experience a plus.
·  Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment.
·  Experience troubleshooting connectivity and dataflow issues.
·  Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
·  Must be able to write and speak to an executive level audience and assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports
·  Nice to have:
·  Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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Job:
Engineering

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.