Offers “Hp”

Expires soon Hp

Sales Associate

  • Plano (Collin County)
  • Sales

Job description

Job ID T_R_1618671 Date posted 6/20/2017 Primary Location Plano, Texas, United States Job Category Sales Operations Schedule Full time Shift No shift premium (United States of America)

·  Performs basic data entry per predefined processes.
· 
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts.

· 
Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles.

· 
Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.

· 
Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.

· 
Helps resolve order management issues for all product lines using basic general subject matter knowledge.

·  Enters sales data in a timely and efficient manner, maintaining documentation and records.​
·  Handles several customer accounts that have low to moderate importance.

Education and Experience Required

·  Two year university degree orequivalent experience.
· 
Typically 2-4 years of experience in arelated field.



Knowledge and Skills Required

· 
Good communication skills. Fluencyin English and local language mastery.

· 
Some knowledge of internal processesand policies.

· 
General understanding of local legalcompliance issues.

· 
Good problem-solving and analyticalskills.

· 
Developing teamwork skills.

· 
Developing time management skills.

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