Sales Associate
Plano (Collin County) Sales
Job description
Job ID T_R_1618671 Date posted 6/20/2017 Primary Location Plano, Texas, United States Job Category Sales Operations Schedule Full time Shift No shift premium (United States of America)
· Performs basic data entry per predefined processes.
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Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts.
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Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles.
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Helps resolve minimally to moderately complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives.
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Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels.
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Helps resolve order management issues for all product lines using basic general subject matter knowledge.
· Enters sales data in a timely and efficient manner, maintaining documentation and records.
· Handles several customer accounts that have low to moderate importance.
Education and Experience Required
· Two year university degree orequivalent experience.
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Typically 2-4 years of experience in arelated field.
Knowledge and Skills Required
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Good communication skills. Fluencyin English and local language mastery.
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Some knowledge of internal processesand policies.
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General understanding of local legalcompliance issues.
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Good problem-solving and analyticalskills.
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Developing teamwork skills.
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Developing time management skills.