Regional e-Service Portal Administrator and Automation Lead

Job description

Job ID 1024159 Date posted 5/31/2018 Primary Location Tlaquepaque, Jalisco, Mexico Job Category Sales Operations Schedule Full time Shift No shift premium (Mexico)

Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Key Responsibilities:

·  Responsible for managing inputs from eService business owners and distribution process for eServices and modifying Dashboard settings.
·  Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs.
·  Troubleshoot to resolve production incidents quickly or to develop workarounds.
·  Active participation and troubleshooting during code releases.
·  Document high level functional and technical design specifications.
·  Coordinate resolution of highly complex software development issues that arise in production environments.
·  Own the 3rd party regional tools integration with the Portal.
·  Act as first level escalation point and liaison in case of escalations.
·  Lead and/or provide expertise to functional project teams and may participate in cross-functional initiatives.
·  Frequently contribute to the development of new ideas and methods.
·  Evaluate a variety of common business issues and recommends course of action.
·  Contribute to continuous process refinement and improvement.
·  Responsible for regional page/eService/portlet configuration

Major Challenges:

·  Responsible for multiple applications with an ability to works on several projects simultaneously

Decision Making Authority:

·  Owns the Regional eServices integration with the Portal

Education:

·  University Degree required
·  Major in Computer Science or Computer coding experience is preferred

Skills & Experience:

·  3+ years working experience, global company working experience is preferred
·  Excellent in both written and oral English
·  Highly computer literate, knowledge of Excel, PowerPoint, SharePoint
·  Knowledge of XML/SQL, and JavaScript is a Plus
·  Strong communication and presentation skills
·  Strong problem solving skill to provide solution/workarounds to meet customer needs
·  Quick learning ability to ramp up quickly
·  Self-motivated, proactive and able to work under pressure with high responsibility
·  Project management experience is a plus

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.