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Expires soon Hp

Product Support Engineer

  • Campus (Livingston)
  • Design / Civil engineering / Industrial engineering

Job description

Product Support Engineer

  

Job Description:

   

Roles and Responsibilities:

•            Provide technical support to internal and external customers and resellers via incoming customer contacts to HPE Customer Solutions Centers, focusing on solutions for HPE CMS OSS-TA product suite for customers and delivery teams.

•            Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.

·  Participate in problem diagnosis or isolation, driven by the remote support organization (activates tools, captures information in a log file, and performs level 2 diagnosis on telecom software).

•            Provide support to resolve defects when problems arise in the customer’s lab or live network environment.

·  Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately, escalates issues according to established procedures.

•            Candidate will be part of a 24x7 on-call support roster.

Key Knowledge areas and experience:

Primary Skills:

·  Very good analytical and problem resolving skills to identify and resolve the product problems quickly.
·  Good knowledge on programming technologies like C++ , Oracle and SQL ( Primary) and Java, J2EE, JBOSS, Good knowledge on the RedHat Linux OS environments.
·  Strong interpersonal and communication skills achieving personal and group productivity through networking and teamwork.
·  Customer interaction to promote customer-oriented responsiveness

Secondary Skills:

·  Good knowledge on Telecom BSS/OSS domains like revenue assurance, analytics, Hadoop, Vertica.
·  Knowledge on IUM, Machine learning( R analytics, Pearl) and analytics tools considered a plus.
·  Experience on using troubleshooting and access tools like TOAD, Putty and FileZilla, Log4J, Eclipse, C++ make, shell scripts

Job:
Services

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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