Process Analyst

Job description

Process Analyst

  

Job Description:

   

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Process Analyst is responsible to coordinate the implementation and regular operation of various GSD related processes. In addition, the Process Analyst executes the processes in compliance with time-frames, specific requirements, quality, and achievement of targets. This should be achieved through ongoing coordination, analysis, planning, communication, and data maintenance on cross-team level.

Job specifics/responsibilities:

• Coordinates one or more HPE GSD aligned processes and process related projects to achieve business, compliance, efficiency and quality related goals

• Proactively analyzes complete process flow and applies problem solving skills to solve any discrepancies

• Proposes and drives process improvements aiming optimization/correction of existing process set up

• Acts as a SME through process change impact analysis

• Identifies process updates and communicates to teams executing the process and all relevant stakeholders

• Leads regular communication with process owners/stakeholders regarding related tasks and operational updates

• Single point of contact for all the financial flow of the respective process, if applicable

• Collaborates closely with process owners/business process managers, other teams and organizations to solve complex cases and achieve defined goals

• Acts as a first point of escalation between teams executing the process and business process managers

• Efficiently uses all related tools to enhance performance according to the set parameters

• Drives the efficiency and effectiveness of the process for the different Geographies/ Countries

• Provides statistics and reports as per process requirements and customer needs

• Coordinates/ is responsible for respective documentation and data management

Requirements:

• Bachelor degree or equivalent

• 2 + years’ experience in project/process or ITIL infrastructure management

• Fluent in verbal and written English

• French is an advantage

• Excellent communication and presentation skills

• Analytical Skills

• Assertiveness

• Financial Acumen

• Solution oriented

• Self-motivated

• Ability to operate effectively within a virtual (cross-cultural) team

• Proactive and able to work under pressure

• Strong team collaboration skills

• Proficiency in MS Office products - Word, Excel, PowerPoint, SharePoint, Visio

• Knowledge of HPE specific tools is an advantage

• Advanced process knowledge of GSD delivery processes is an advantage

• ITIL Foundation v3 certification

We offer a challenging role including:

• Continuous technical training and certification opportunities

• Great opportunity for professional development in the IT field

• Flexible working time

• Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA

• Competitive remuneration package

• Medical insurance

• 4 days additional paid leave (total: 24 days)

• Food vouchers

• Opportunity to use free HPE parking

• Life insurance

• Wellness program

• HPE badge program including various discounts for products and services

• Work-life balance program including free legal, financial and psychological consultation

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.