Principal Network Engineer - Customer Advocacy

Job description

Principal Network Engineer - Customer Advocacy

  

Job Description:

   

Summary

Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise: http://www.arubanetworks.com/company/about-us.

We are looking for a Principal Network Engineer, Customer Advocacy, to join our team.

We are seeking a experienced network engineer who wants to be a part of a fast-paced and challenging environment. Our ideal candidate will provide escalation-level support for the deployment and maintenance of Aruba products. This position reports into the customer advocacy organization and requires a person with in-depth understanding of complex enterprise network deployment models and strong troubleshooting skills.

Responsibilities :

·  Providing pre and post sales technical support to the sales teams, customers and partners for various technologies and solutions related to Aruba products.
·  Work on complex problems requiring in-depth fault analysis and troubleshooting.
·  Formulate technical action plans for analyzing and resolving problems.
·  Simulate customer issues in lab.
·  Participate in solutions for knowledge base.
·  Provide technical cross-training to relevant groups as needed.
·  Participate in serviceability enhancement requirement reviews.
·  Work effectively in a team environment including colleagues, QA and development engineers, and the Aruba field organization.
·  Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews.
·  Determine need to escalate & be able to interact with development & QA.
·  Interact with other teams to drive resolution of hardware / software deficiencies / bugs.

Required Qualifications:

·  Bachelor degree in Computer Engineering or Electrical Engineering required.
·  Minimum of Five (5) year experience in customer facing Technical Support, supporting enterprise class networking products with advanced expertise in network switching, routing and security, required.
·  Knowledge of authentication protocols and servers required.
·  Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc. required.
·  Experience in network analysis & test tools like wireshark, iperf, nmap etc. required.
·  In-depth knowledge of Layer2 technologies like spanning tree, VLANs, 802.1q, 802.1d, etc. required.
·  Strong knowledge of internet routing protocols like RIP, OSPF etc. required.
·  Proficiency in VPN technologies such as L2TP, IKE, IPSec, etc., required.
·  Strong knowledge and concepts of TCP/IP, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, GRE, etc., required.

Preferred Qualifications:

·  Two (2) or more years of TAC Escalation experience preferred.
·  Knowledge of wireless networking preferred.
·  Industry certifications like ACMX, ACDX & CCIE preferred.

Location:

·  Santa Clara, CA

Aruba, a Hewlett Packard Enterprise Company

The company designs and delivers Mobility-Defined Networks that empower IT departments and #GenMobile, a new generation of tech-savvy users who rely on their mobile devices for every aspect of work and personal communication. To create a mobility experience that #GenMobile and IT can rely upon, Aruba Mobility-Defined Networks™ automate infrastructure-wide performance optimization and trigger security actions that used to require manual IT intervention. The results are dramatically improved productivity and lower operational costs.'

EG (Enterprise Group)

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

What We Offer

At Aruba, a Hewlett Packard Enterprise Company, we offer an exciting and fun work culture, driving innovation, collaboration, and growth. We place our customers first, deliver some of the most innovative technologies to the market, and have fun doing it all! Come join our team and be part of an exciting organization poised for success!

Aruba, a Hewlett Packard Enterprise Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf .

#ArubaNetworks #GenMobile #ArubaNetworksJobs #HPE #HewlettPackardEnterprise

Job:
Engineering

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.