Principal Network Engineer

Job description

Principal Network Engineer

  

Job Description:

   

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. 

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

We are seeking an experienced network engineer who wants to be a part of a fast-paced and challenging environment. Our ideal candidate will provide escalation-level support for the deployment and maintenance of Aruba products. This position reports into the Support services organisation and requires a person with in-depth understanding of complex enterprise network deployment models and strong troubleshooting skills.

In a typical day as a Principal Network Engineer, you would be responsible for:

·  Providing pre and post sales technical support to the sales teams, customers and partners for various technologies and solutions related to Aruba products
·  Working on complex problems requiring in-depth fault analysis and troubleshooting
·  Formulating technical action plans for analysing and resolving problems.
·  Simulating customer issues in lab
·  Addressing escalations from GSC (Global Support Center), Field, Partners and Customers
·  Troubleshooting complex customer network issues and bring it to quick resolution.
·  Owning critical customer accounts and ensure issues are addressed on time.
·  Working closely with development & QA teams in identifying & fixing issues at the earliest.
·  Providing technical cross-training to relevant groups as needed
·  Participating in serviceability enhancement requirement reviews
·  Occasionally required to travel to customer sites for troubleshooting, training purposes, business reviews

If you have...

·  Bachelor degree in Computer Engineering/Electrical Engineering
·  8+ year experience in customer facing Technical Support, preferably with 2+ years in TAC Escalation Role – supporting enterprise class networking products with advanced expertise in network switching, routing and security.
·  Industry certifications like ACCX, ACMX, ACDX & CCIE is a plus
·  Strong knowledge and concepts of TCP/IP, UDP, HSRP/VRRP/GLBP, DNS, ARP, HTTP, GRE etc
·  In-depth knowledge of Layer2 technologies like spanning tree, VLANs, 802.1q, 802.1d etc
·  Strong knowledge of internet routing protocols like RIP, OSPF etc.
·  Proficient in VPN technologies - L2TP, IKE, IPSec  etc
·  Knowledge of authentication protocols and servers like EAP, 802.1X, TACACS, RADIUS.
·  Understanding & experience in configuring & troubleshooting VoIP protocols like SIP, SVP, H323 etc
·  Knowledge of wireless networking is a must.
·  Experience in network analysis & test tools like wireshark, iperf, nmap etc
·  Determine need to escalate & be able to interact with development & QA
·  Interact with other teams to drive resolution of hardware / software deficiencies / bugs.
·  Excellent analytical and problem solving skills.
·  Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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Job:
Engineering

Job Level:
Master

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.