Principal Network Engineer

Job description

Principal Network Engineer

  

Job Description:

   

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Aruba Customer Engineering (ACE) is a core pillar of Aruba’s Global Services strategy.  ACE provides pre and post-sales support for key strategic customers and is a high-profile position. The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions onsite and/or remotely with customers.  Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

In a typical day as a Principal Network Engineer, you would be responsible for:

·  Providing pre-sales support for POC’s, Pilots, and designs.
·  Handling post-sales fly-and-fix issues to maintain customer satisfaction.
·  Identifying misconfigurations and developing plans to correct.
·  Working with engineering escalations team while onsite with customers to identify and troubleshoot issues.
·  Build strong customer relationships and become a trusted advisor to customers, partners, and to Aruba Sales and SE field teams.
·  Engaging and working with broader High Touch Services team with very large new customer configuration, testing and design validation.
·  Contribute to online technical documentation.
·  Requires up to 50-75% business travel.  Travel varies based on time of year, software release cycles and new hardware releases.

If you possess…

·  Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
·  Typically 10+ years experience.
·  Strong 802.11 and networking technologies knowledge.
·  Experience on using, evaluating, and developing appropriate engineering design tools and software packages.
·  Excellent analytical and problem-solving skills.
·  Experience on conducting reviews of customer configurations and quickly identifying issues.
·  Evaluating and selecting forms of empirical analysis, modeling and testing methodologies to validate customer implementations.
·  Strong history of troubleshooting with customers.
·  Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

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Job:
Engineering

Job Level:
Master

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.