Partner Service Delivery Manager

Job description

Job ID 1027762 Date posted 6/22/2018 Primary Location Sofia, Sofia-Capital, Bulgaria Job Category Services Schedule Full time Shift No shift premium (Bulgaria)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to gofurther, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Our Shared Services Center supports our internal and external customers and service delivery partners to achieve their business objectives through diverse high-quality services. We provide portfolio diversity and flexible service offering, proactive marketing growth strategy and innovative IT solutions.

The Partner Service Delivery Manager is responsible for all operational matters and quality performance related to assigned channel partners.

Job specifics/responsibilities:

·  New Partner Setup
·  Educate partners – self-sufficiency/engagement model
·  Deliver operational trainings
·  Communicate Ops guide changes, program changes, etc.
·  Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end
·  Ensure a close working relationship with assigned accounts
·  Ensure assigned partners make correct financial warranty claims where applicable
·  Ensure all assigned accounts are meeting operational targets within Accreditation metrics
·  Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
·  Take ownership of partner issues and work to satisfactory resolution
·  Support and motivate channel Partners to achieve end results
·  Help to drive operational improvements for assigned accounts
·  Act as escalation point for all partner escalations
·  Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers

Requirements:

·  Bachelor degree in Business or related
·  1-2 years of experience in service delivery is an advantage
·  Understanding of channel partner business model is an advantage
·  Fluent in written and verbal Finnish and English
·  Ability to influence others
·  Able to work in a pressured environment working to tight timescales
·  Strong communication skills
·  Ability to generate strong relationships internally and externally
·  Ability to identify potential issues early on and work them to a satisfactory conclusion
·  Proactive approach to problem resolution
·  Ability to operate effectively within a virtual (cross-cultural) team
·  Organized and methodical approach
·  Self-motivated
·  Team player
·  PC Knowledge: MS-Word, Excel, PowerPoint, Outlook

We offer a challenging role including:

·  Continuous learning and technical training opportunities
·  Great opportunity for professional development in the IT field
·  Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
·  Possibility of flexible work arrangement after the first year of service
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total:24 days)
·  Food vouchers
·  Opportunity to use free HPE bus / parking
·  Life insurance
·  Sport Pass cards
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultations

If you find yourself suitable, please, don`t hesitate to send us your application in English.Only shortlisted candidates will be contacted.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.