Partner Account Ops Manager

Job description

Job ID 1024798 Date posted 8/8/2018 Primary Location Chennai, Tamil Nadu, India; Gurgaon, Haryana, India Other location Chennai,Tamil Nadu,India Job Category Sales Operations Schedule Full time Shift No shift premium (India)

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations. Provides process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes. Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities. Understands and analyzes account financials.

May manage top level escalations by interacting with company management and the customer/partner side. Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting the company’s policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI).

Responsibilities:

Lead the team of AOMs aligned with sales teams (Virtual Teams) for effective collaboration and deliver critical deals to meet revenue commitments, minimize SLA penalty risks and timely reviews and signoffs by end customers as necessary.

Lead the team of PAOMs aligned with partners for effective collaboration and deliver critical deals to meet revenue commitments. Drive partners for timely submission of information back to HP and facilitate a structured engagement through PAOMs for operational performance and financial reconciliation with periodical checkpoints and reviews.

•    AOM – Manage assigned list of accounts.  

•    Develop AOMs and PAOMs and be first point of contact for escalations from team.

•    Play an active role in helping form and execute the strategic plans for the team.

•    Delivering to TCE & TPOE & sales effectiveness improvement goals.

•    Ensure operational performance levels are maintained and COEs deliver to SLAs to the country teams.

•    Deliver continuous improvements and cost efficiency in country and COE towers. 

•    Establish and operate a structured AOM & PAOM operating model with predictability and business results.

•    Build and operate an engagement model for project deliveries, operational escalations aligned with MOC teams & EG SSOT teams, EG PMOs and cascade to the sales teams for alignment and smoother execution.

·  Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
·  Conducts and reviews highly complex operational analysis.
·  Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
·  Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
·  Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
·  Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
·  Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Education and Experience Required:

·  First-level university degree or equivalent experience; may have advanced university degree.
·  Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
·  Typically 1-2 years of experience supporting large accounts.

Knowledge and Skills:

·  Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
·  Developing consulting, negotiation and influence skills.
·  Solid understanding of core company businesses and the revenue cycle.
·  Superior research and analytical skills.
·  Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
·  Demonstrated project management skills such as planning, execution and implementation.
·  Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
·  Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
·  Basic financial and business acumen.
·  Ability to identify and implement customer-specific process improvements.

Hewlett Packard Enterprise Values :

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. below, or directly via our Careers Portal at www.hpe.com/careers

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