Operations Support Internal Project Manager

Job description

Operations Support Internal Project Manager

  

Job Description:

   

Are you looking for a technical Program Manager role? What if it could be with one of the most impactful IT companies in the world?

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.

What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.

If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Operations Support Internal Project Manager

HPE Pointnext is looking for highly qualified and motivated candidates for a role as an Operations Support Internal Project Manager to be located in San Antonio, TX. No relocation assistance available.

In this role, you will be responsible for managing vendor relationships and ensuring transition of work occurs internally and externally for HPE. Additionally, you will be a member of the Field Service Management (FSM) tools team, who is responsible for creating business requirements, prioritization of requirements, working with our engineering team, and conducting user acceptance testing.

Responsibilities

As the Operations Support Internal Project Manager, you will:

·  provide Program Management of existing vendor through transition of work into the HPE Customer Solution Center (CSC) and Field Delivery Partner
·  maintain HPE systems and ensure proper vendor system configuration with respect to Customer Engineer data, geographical alignments, skills data, resident assignments, and Service Delivery Instructions (SDI) data
·  on a daily basis, addresses service escalations around tools, parts and Field Delivery Partners issues; this may be in the form of actual data entry, coordination with IT, or dissemination of information to other internal or external partner contact points
·  define, review, approve and prioritize business requirements
·  design and builds for new tool enhancements for each FSM release as well as future replacements for FSM tools
·  participate in User Acceptance testing (UAT) for FSM, Next Generation IT (NGIT) and Hana projects, as well as post-deployment business validation of new releases/upgrades
·  create and assign special tasks as required for transition efforts or other exception and crunch situations
·  act as Supply Chain interface for projects such as Remote Inventory Sourcing (RIS), SmartBox setup, etc., as they relate to or impact GSD
·  Review and approve all Dispatch, Onsite and Part Ordering requests for Special Delivery Instructions (SDI) prior to having them added to Salesforce
·  Provide support and subject matter expertise for Dispatch and Onsite tools and processes within HPE and for external partners—includes ongoing feedback and coaching to agents/engineers
·  perform other duties as needed or assigned

You’ll have the opportunity to work on the back office tools and support systems which enable our Field Delivery teams’ success, while gaining experience as an Operations Support Internal Project Manager, which can lead to future careers within HPE.

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

Education and Experience Required

·  Bachelor’s degree
·  7+ years in project management roles
·  Without a degree, an additional 2 years’ relevant experience, for a total of 9+ years

Knowledge and Skills Required

·  Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management
·  Speaks with authority to most layers of depth related to project management methods
·  Makes use of and contributes to Services PM Profession community
·  PMP certified; without PMP certification, must attain the certification within one year of hire

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:  

1. Log onto  www.hpe.com/jobs

2. Sign in, or create and confirm an account

3. Click “Search Jobs”, then enter job number –  1038379

4. Complete full application process

Hewlett Packard Enterprise Values

·  Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
·  Bias for action: We never sit still - we take advantage of every opportunity
·  Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

About HPE Pointnext Global Shared Delivery

HPE Pointnext Global Shared Delivery (GSD) works hand-in-hand with the largest commercial and public sector customers globally to effectively manage their IT needs across their businesses, and around the world.  Delivering the operational stability, cost reductions, flexibility, resiliency and scalability enterprise customers demand, Pointnext has been recognized for its leadership in enabling these customers to create new growth strategies and revenue opportunities, while maximizing their IT investments and increasing their business agility.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all\'. 

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Job:
Services

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.