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OEM &Indirect Operations Lead

  • Bucharest (Municipiul Bucureşti)
  • Sales

Job description

Job ID 1033481 Date posted 10/31/2018 Primary Location Bucharest, București, Romania Job Category Sales Operations Schedule Full time Shift No shift premium (Romania)

MAIN RESPONSIBILITIES :

The Operations lead resource is responsible for:

·  Managing operational requests based on all OEM& Indirect Channel processes (registration, quoting)
·  Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.
·  Escalation management for customer’s escalations.
·  Ability to follow/understand rules of engagement and feed all tools and trackers as expected
·  Proactively addressing any process inconsistency / improvement topics during team meetings
·  Monitoring generic and individual mailboxes according to the established operational discipline.
·  Ability to support on all the activities under the GDC when applicable
·  Work together with the process leads  to continuously improve the OEM &Indirect Channel processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)
·  Willingness to develop within role through extra activities
·  Support the team in managing activities on top of the primary focus in order to meet business needs

JOB REQUIREMENTS :

(Knowledge, skills, experience)

·  Bachelor’s /graduate degree
·  Fluency in written and spoken English
·  Follows established guidelines and interprets policies
·  Active Listening
·  Analytical Skills
·  Questioning skills
·  Problem solving skills
·  Knowledge of GO business processes
·  Technical knowledge
·  Adaptability skills
·  Attention to quality
·  Multitasking
·  Flexibility, fast learner, very well organized person, able to meet strict deadlines
·  High level of professional competence
·  Ability to work across multiple time zones, regions and flexibility in work schedule
·  Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
·  Understanding of multinational/global customers specifics (billing model, approvals)
·  Advanced Communication skills
·  Ability to manage documentation, process updates
·  Data consolidation, metrics ability

COMPETENCY REQUIREMENTS :

·  1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
·  Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
·  Facilitation skills
·  Pro-actively identifying training opportunities
·  Continuous development through relevant assignments
·  Responding constructively to others' ideas and suggestions
·  Actively seeking new ways of working to improve productivity
·  Team Spirit
·  Embracing change
·  Speedy and effective resolution of customer issues and complaints
·  Taking personal responsibility for the quality and content of your work
·  Demonstrates Global & Cultural Awareness & Mindset
·  Strong team player
·  Personal and professional independence
·  Proactive thinking
·  Ability to structure and apply basic organizational skills to manage daily operational issues
·  Customer focus, client understanding

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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