OEM &Indirect Operations Lead
Bucharest (Municipiul Bucureşti) Sales
Job description
Job ID 1033481 Date posted 10/31/2018 Primary Location Bucharest, București, Romania Job Category Sales Operations Schedule Full time Shift No shift premium (Romania)
MAIN RESPONSIBILITIES :
The Operations lead resource is responsible for:
· Managing operational requests based on all OEM& Indirect Channel processes (registration, quoting)
· Engaging within the regions or GEO and also outside the assigned regions, with other functions and organizations to resolve issues as they relate to OEM &Indirect Channel Operations.
· Escalation management for customer’s escalations.
· Ability to follow/understand rules of engagement and feed all tools and trackers as expected
· Proactively addressing any process inconsistency / improvement topics during team meetings
· Monitoring generic and individual mailboxes according to the established operational discipline.
· Ability to support on all the activities under the GDC when applicable
· Work together with the process leads to continuously improve the OEM &Indirect Channel processes (Evaluate knowledge gaps and associated steps to close them – identify subjects for improvements)
· Willingness to develop within role through extra activities
· Support the team in managing activities on top of the primary focus in order to meet business needs
JOB REQUIREMENTS :
(Knowledge, skills, experience)
· Bachelor’s /graduate degree
· Fluency in written and spoken English
· Follows established guidelines and interprets policies
· Active Listening
· Analytical Skills
· Questioning skills
· Problem solving skills
· Knowledge of GO business processes
· Technical knowledge
· Adaptability skills
· Attention to quality
· Multitasking
· Flexibility, fast learner, very well organized person, able to meet strict deadlines
· High level of professional competence
· Ability to work across multiple time zones, regions and flexibility in work schedule
· Advanced SAP/CSIF /SFDC background as well as CO NBQ and MCCO (Multinational Country Contracts Operations) processes
· Understanding of multinational/global customers specifics (billing model, approvals)
· Advanced Communication skills
· Ability to manage documentation, process updates
· Data consolidation, metrics ability
COMPETENCY REQUIREMENTS :
· 1-2 years in Contract operations environment and good understanding of the Contractual processes & capabilities
· Good communication skills with ability to deliver messages clearly (verbal, written and presentation) to internal and external peers
· Facilitation skills
· Pro-actively identifying training opportunities
· Continuous development through relevant assignments
· Responding constructively to others' ideas and suggestions
· Actively seeking new ways of working to improve productivity
· Team Spirit
· Embracing change
· Speedy and effective resolution of customer issues and complaints
· Taking personal responsibility for the quality and content of your work
· Demonstrates Global & Cultural Awareness & Mindset
· Strong team player
· Personal and professional independence
· Proactive thinking
· Ability to structure and apply basic organizational skills to manage daily operational issues
· Customer focus, client understanding
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.