Field Services Technician

Job description

Hewlett Packard Enterprise is a leading global technology services provider delivering business solutions to its clients. Hewlett Packard Enterprise delivers the industry's broadest portfolios of information technology, applications and business process outsourcing services to clients in the manufacturing; financial services; healthcare; communications, media and entertainment; energy; transportation; and consumer and retail industries; and to governments around the world.

Governments turn to Hewlett Packard Enterprise for the mission-focused experience to help reduce costs, streamline processes and operate more efficiently, while improving the quality and value of the services they provide. Our deep experience in the public and private sectors has enabled us to deliver substantial results for a variety of government organizations.

We are currently seeking a Field Services Technician to join our growing team in Bremerton, Washington . The candidate filling this position will be a full-time, direct-hire employee of HPE supporting our NGEN contract with the U.S. Navy and Marine Corps.

Incident Management:
· Identify performance issues proactively. Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.
· Works within strict time scales and elevates incidents within defined time windows.

Problem Management:
· Uses proactive monitoring procedures/tools to identify problem prevention opportunities

Change Management
· Configure system hardware, software and network components to meet established standards with assistance. Perform routine installations and/or configurations. Assemble and integrate system/product.

Operations Maintenance:
· Perform routine maintenance. May include performing tape/backup operations.

Quality:
· Understands the impact of operations delivery on the customer's business. Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives.

Complaint Handling:
· Responds to customer relations problems promptly and appropriately. Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.

Customer Relationship:
· Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Work effectively in a multicultural environment. Respond to service, product, technical, and customer relations questions.

Teamwork:
· Lead a small team with well-defined objectives.

Desired profile

·  High school Diploma or General Equivalency Diploma (GED)
·  2-4 years experience required. Demonstrate an understanding of Telecommunications Industry Association (TIA) / Electronic Industries Alliance (EIA) standards and appropriate Building Industry Consulting Services International (BICSI) certifications. Required certifications: None.
·  SECRET clearance (SSBI preferred)
·  NMCI experience or knowledge preferred
·  Comptia A+ CE required by day one
·  Excellent customer service / customer interaction skills
·  Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling