Field Data Center Technical Support Technician

Job description

Job ID 1008078 Date posted 7/25/2017 Primary Location Albany, New York, United States Job Category Services Schedule Full time Shift No shift premium (United States of America)

About the Field Data Center Technical Support Technician

Are you looking for a hands-on technical gig in one of the most impactful tech companies in the world?

Hewlett Packard Enterprise (HPE) Technology Services is seeking to identify highly motivated and qualified individuals for an opportunity as a Field Data Center Technical Support Technician for HPE’s clients in the Albany and surrounding area.  

In this role, you’ll provide onsite support to our corporate clients in Albany and the surrounding area. Based on the client’s needs, the support services you provide will include reactive break/fix and server, networking, and storage support.

You’ll have opportunity to work on the products we deliver and support, while gaining experience as a Field Data Center Technical Support Technician, which can lead to future careers within HPE.

This full-time position will:

·  be based in the Albany, NY area. No relocation assistance available. 
·  likely have a company car
·  have a work schedule likely to be 8am - 5pm Monday through Friday
·  participate on a rotation basis in after-hours / on call , weekend and holiday coverage
·  on a regular basis, routinely lift and carry 50+ pounds without assistance
·  may require customers’ background checks and fingerprinting for Customer site access badges
·  may require obtaining a Secret or Top Secret US Government Clearance

Key Responsibilities

This is a full-time position with hours likely to be 8am - 5pm Monday through Friday, but will participate on a rotation basis in occasional after-hours / on call / weekend / holiday coverage.

·  Provide a range of technical post-sales or service delivery support to our clients on standard systems
·  Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met
·  Handle customer relation problems promptly and appropriately, escalate issues according to established procedures
·  Respond to service, product, technical, and customer relations questions
·  Other duties as assigned

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations.  At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

People are our strategic advantage at HPE. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

·  Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.
·  Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.
·  Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact?  If so, please let us hear from you by applying today! 

This position:

·  requires residency in the Albany, NY area. No relocation assistance available. 
·  is likely to have a company car, so a valid driver's license and a clean driving record are required. 
·  will participate on a rotation basis in occasional after-hours / on call / weekend / holiday coverage, so the ability and willingness to work a flexible schedule are required
·  will, on a regular basis, routinely lift and carry 50+ pounds without assistance, so the physical strength, balance, and dexterity to enable that ability are required.
·  may require customers’ background checks and fingerprinting for site access badges, so willingness to undergo and ability to pass such checks are required.
·  will possibly require obtaining a US Government Clearance, so US citizenship and the ability and willingness to pass Federal background check are required.

Education and Experience Required

·  Bachelor’s (preferred) or Associate's degree (in a technical field ideal), and,
·  1+ year work experience in field technical support, with strong mechanical aptitude and technical acumen, or other relevant work experience 

OR

·  Vocational degree (technical field strongly preferred), or high school diploma, and
·  2+ years’ work experience in field technical support with strong mechanical aptitude and technical acumen, or other relevant work experience 

Knowledge and Skills Preferred

·  2+ years’ experience troubleshooting enterprise servers strongly preferred

Knowledge and Skills Required

·  Basic understanding of IT technical support
·  Basic project management skills
·  Highly developed communication skills, both verbal and written
·  Analytical problem-solving skills 
·  Ability to build and maintain ongoing relationships with customers, peers and support partners 
·  Ability to perform well in high-pressure situations 
·  Ability to work independently and be self-disciplined 
·  Ability to learn and comply with organization and policies
·  Baseline proficiency with Microsoft Office suite of products, to include Outlook, Excel, and Word

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

Log onto  www.hpe.com/jobs Sign in or create and confirm an account Click “Search Jobs”, then enter job number – 1008078 Complete full application process

About HPE Enterprise Group (EG) Pointnext

HPE Enterprise Group Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE Enterprise Group is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of EG, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About HPE Pointnext Global Support Delivery

HPE Pointnext Global Support Delivery works with our customers to effectively manage their IT needs across their businesses, and around the world.  Our teams are assigned to, and engage in, projects at our customers' sites across a wide variety of industry verticals including Retail, Financial Services, Healthcare, Insurance, and Manufacturing.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all". 

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and HPE is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

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