Offers “Hp”

43 days agoHp

Engineer I

  • Sofia, BULGARIA
  • Teaching

Job description

Engineer I

  

Job Description:

   

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. 

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. We aim to ensure our valued clients have the most effective solution to suit the demands on a dynamic and fast-paced, modern business and the expertise to achieve maximum business benefit.

Sounds like you? Then we have the right opportunity - we are looking for a Solution Centre Engineer I with German to join us !

In this role you will have to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of hardware platforms, operating systems, subsystems and products operating on these systems. The SCE is the first level of technical support to the customers.

How you'll make your mark:

· 
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

· 
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

· 
Resolve incoming internal or external businesses and end user's problems via telephone and e-support.

· 
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

· 
Proactively assist customers to avoid or reduce problem occurrence.

· 
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

About you:

· 
Bachelor degree or equivalent

· 
Fluent in written and verbal English and German

· 
0-1 year experience in relevant technologies and customer environments.

· 
Experience in troubleshooting in a technical environment.

· 
Excellent analytical and problem solving skills.

· 
Advanced proficiency with case management databases and tools.

· 
Phone and remote support experience. E-support experience.

What we can offer you:

· 
Attractive compensation package

· 
Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab

· 
Work That Fits Your Life ­- 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events

· 
Wellness and Health Programs

· 
Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.

· 
Exciting Workplace Experience

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Make every future a success.
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