Customer Success Business Analyst

Job description

Customer Success Business Analyst

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

 

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

·  Participate in the elicitation, documentation, analysis and validation of business processes, systems, and solution requirements.
·  Research components of solutions to problems.
·  Produce visualization, user experience and configuration elements of solution design.
·  Document requirements specifications using high-maturity methods, processes and tools.
·  Support requirements management and change management processes.
·  Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

Education and Experience Required:

·  Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 0-2 years of related experience.
·  May include highly experienced individuals performing entry-level equivalent work who are non- degreed or degreed in an unrelated field.

Knowledge and Skills:

·  0-2 years experience.
·  Essential: requirements determination using structured techniques for documentation, analysis; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs. needs; classifyingprioritizing requirements; requirements change management and traceability; building relationships and working collaboratively; effective verbal/ written communication.

We offer:

·  A competitive salary and extensive social benefits
·  Diverse and dynamic work environment
·  Work-life balance and support for career development
·  An amazing life inside the element! Want to know more about it?

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Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.