Customer Operations Intern
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Joining HPE in an early career role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. We are one of the largest technology companies in the world, operating in over 150 countries and market leading in several industries. We believe in partnership, innovation and taking action – our culture is what defines us as a company: how we act, how we treat others, and how we conduct business. In addition to working alongside great colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We even have a “reverse mentoring” program that allows us to share our knowledge and strengths across our multi-generation workforce.
Sounds like you? We are currently seeking a highly motivated Undergraduate student to join us as a Customer Operations Specialist. You will be working in a role that is integral to the success of ordering experience ownership for the assigned stakeholders. Throughout your internship you will gain valuable insight into the Customer Operations area and you will also have exposure to other business units - in order to broaden your knowledge and understanding of our wider business environment. This internship program is particularly focused at curious, motivated individuals who want to gain experience and knowledge within a fast-paced global company. Piqued your interest? Apply today for this role!
The internship program starts on 4th of July 2022.
You will be providing professional solutions to the customers and partners, originating from unresolved escalated case issues received via telephone and written correspondence. Also, you will provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
How you’ll make your mark:
• You will respond to queries and offer consultancy on ordering process
• Takes action to solve and avoid recurrent issues with owners
• You will redirect and help resolve issues in a timely manner
• You will proactively inform on progress and set right expectations
• Address complaints and help speed resolution
• You are still enrolled in the University pursuing Bachelor/Master degree - 2nd, 3rd, 4th year of studies
• You have a good knowledge of MS Office in particular MS Excel with strong analytical skills
• You have basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
•You are a highly self- motivated individual with excellent verbal and written communication skills in both English and local language. German is a plus
• You must have the ability to work as part of a team and support other team members as well as having the ability to work independently
What we can offer you:
At HPE, we deliver equal opportunities, flexible work-life balance, and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.