Customer Care Reception agent

Job description

Customer Care Reception agent

  

Job Description:

   

·  Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources;
·  Monitor the service event through completion for compliance;
·  Manage the service requests of customers through different access channels;
·  Review customer feedback related to customer entitlement & and case management and analysis of statistics related to customer access (phone) & case management;
·  Participates in projects for process or quality improvements;
·  Manages multiple tasks or cases simultaneously with minimal supervison;
·  Work 24x7 – shifts in different time OH and OOH and weekends, nights (e.g. 11:00 PM – 7:00 AM);

Knowledge and Skills:

·  Good communication skills both written and verbal;
·  Understands internal processes and tools;
·  Knowledge computers enviroment is helpful to classify logged cases – familiar tieh computer technology;
·  Problem solving skills;
·  Accuracy in data entry;
·  Language – understanding written text and what customer talking about - not afraid to talk in English;
·  For this position fluent Polish language is important
·  Time management skills;
·  Oversee compliance with operating procedures and standards;
·  Understands internal processes and tools.

Job:
Services

Job Level:
Core

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.