Collections Account Specialist

Job description

Job ID 1015925 Date posted 1/12/2018 Primary Location Berkeley Heights, New Jersey, United States Job Category Services Schedule Full time Shift Shift 1, 0% premium (United States of America)

HPEFS is looking to add another person to the account support team.

The account support specialist manages the customer relationship and collection process for existing large clients. They proactively resolve payment deviations and serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. The account support specialist will also be responsible for meeting the company’s AR targets, working very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Responsibilities:

·  Deliver customer experience within the lifecycle processes
·  Collection & Delinquency Management
·  Manage the collection balances per Customer
·  Prepare monthly collection strategies and establish action plan to meet/exceed metrics
·  Service requests of customers through different access channels (email, phone, post, customer portal)
·  Build and maintain strong internal and external customer relationships.
·  Demonstrate understanding of customer infrastructure, processes, and key customer contacts
·  Support Total Customer Experience
·  Report progress during AR review meetings and effectively forecast month-end metric results
·  Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
·  Document all collection activities in required applications
·  Proactive interaction and collaboration with various internal and external stakeholders (Outsourcing)

Competencies:

·  Strong verbal skills resulting in successful collection of fees and timely management of returns.
·  Working knowledge of the field of Customer experience relations
·  Demonstrate verbal and written communication and customer service skills
·  Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
·  Effective organization, time management, prioritization, follow-up and execution skills
·  Effective problem solving and issue resolution skills
·  Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:

·  A Bachelor’s degree or equivalent experience is required
·  At least 2 years of experience in accounts receivable and collections in a corporate environment
·  Strong experience managing and analyzing large amounts of financial data in Microsoft Excel
·  Mastery of the English language, both verbally and written Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.