1st Line Care Agent
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce. The team has an excellent mix of experienced professionals with strong analytics, business research and consulting background.
Performs routine tasks under general supervision in support of sales processing.
Demonstrates capability in at least one of the following sales processing areas: pricing and creating quotes for less- to moderately-complex deals
registering information and producing documentation
order execution, billing and invoice production
configuration of order systems according to process standards
Enters and checks data for completeness in electronic and paper sales processing and documentation systems
identifies and routes incomplete information to senior staffers for resolution.
Generates standard reports, documents, and dashboard information refreshes
implements changes and updates to reports, forms and processes as directed.
Education and Experience Required:
Bachelor's degree preferred.
Typically 1 - 2 years experience
Knowledge and Skills:
Clerical and administrative skills, including data entry, proofreading, advanced filing and document management
Proficient with standard word processing, spreadsheet, and presentation software packages
Developing expertise with electronic sales documentation, order management, and bid and quote systems and tools, including standard report generation and data search.
Understanding of basic order processes, systems configurations and documentation requirements
Written and verbal communication skills
mastery in local language and moderate to high proficiency in English.
Ability to effectively communicate issues and request resolution from more senior staff.
What we can offer you:
Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Join us and make your mark!
Find out more about us and follow us on:
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.