【Waldorf Astoria Osaka】Head Mixologist-AHOD

Job description

Head Mixologist – Position Summary

Overview: The Head Mixologist is a key leadership position of the Food and Beverage team. Responsible for leading the creation of premium beverage experiences by curating concept specific cocktail menus and delivering exceptional service through a high performing and inspired mixology team. Ensuring all guests enjoy a memorable experience in line with Hilton's standards.

Key Responsibilities:

·  Elevate Guest Experience: Curate elevated concept specific beverage programs, including signature cocktails and seasonal specials.
·  Cocktail Creation: Develop best in class cocktails and mocktails that fit withing the venue concepts and maximize the use of local, seasonal, and sustainable products.
·  Leadership & Team Development: Lead, inspire and develop a high performing knowledgeable bar team, fostering a positive work environment.
·  Operational Efficiency: Manage daily bar operations, including inventory control and maintaining setup standards.
·  Customer Service Focus: Create guest centric welcoming atmosphere and provide recommendations on beverages and local attractions. Address guest feedback promptly to improve service delivery.
·  Commercial Performance: Forster a culture of performance amongst the team to deliver on all financial, commercial, and other defined targets.
·  Awards and Recognition: Strive to be recognized for concept and market relevant awards and recognitions that will elevate the position of the bar and the hotel.
·  Beverage Knowledge & Sales: Promote bar services confidently and explain menu items to guests.
·  HACCP: Ensure all practices fully comply with Hilton’s defined food safety and HACCP standards.
·  Compliance & Safety: Adhere to liquor laws and safety standards, ensuring a safe environment.
·  Financial Accountability: Manage financial transactions and stock levels, maintaining accurate procedures.
·  Professional Standards: Maintain cleanliness and uphold Hilton’s brand image.
·  Team Collaboration: Collaborate with other departments to ensure seamless service.
·  Continuous Improvement: Contribute ideas to enhance operations and stay updated on industry trends.

Direct Reports: Mixologists, Bartenders, bar backs – any other team members directly involved in the creation of the mixology program.

Candidate Profile:

·       Minimum of a senior high school education, with a preference for those with a specialty in Hospitality or a related field.

·       At least 3-4 years of practical experience within a destination bar environment demonstrating a strong acumen for bar operations.

·       At least 1-2 years of experience in a managerial role within a destination bar environment, demonstrating a proven track record in delivering high-quality service and guest satisfaction.

·       Strong command of English with excellent communication and interpersonal skills, enabling effective interaction with guests and team members.

·       Beverage Knowledge: Comprehensive understanding of food and beverage preparation and a solid foundation in alcohol service.

·       Leadership Ability: Proven capability to lead, train, and inspire a team, ensuring consistent service excellence and a positive work environment.

·       Adaptability: Flexible and responsive to dynamic operational needs and guest preferences, demonstrating an ability to thrive under pressure.

·       Positive Attitude: A friendly, outgoing personality that creates a welcoming atmosphere for guests.

·       Commitment: Willingness to work long hours and adapt to the demands of the role with enthusiasm and dedication.

·       Professionalism: Maintains high standards of personal presentation and a guest-centric approach at all times.