Waitress

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

 

The Waitress will meets and greets all guests as they enter and leave the restaurant while controlling the cashiering duties for the restaurant. This role is also expected to assist with and ensure that all guests receive optimum service of food and beverages in accordance with the standards, policies and procedures of this hotel and Hilton. 

 

What will I be doing?  

Ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Double Tree by Hilton standards of excellence quality, professionalism and friendliness. Ability to anticipate service of guest, requirements before request is necessary.

·  Offer guest at the outlet an enjoyable, expertly served beverage/dining experience conforming to Hilton standards of excellence for quality, professionalism and friendliness.
·  Anticipate and service of guests' requirements before requests if necessary.
·  Serve and clear food and beverage items in an unobtrusive and professional manner.
·  Familiar with the beverage service including stemware used and appropriates garnishes.
·  Complete opening and closing side work as assigned and has all tables set according to standard.
·  Present menus and explanations for all menu items as well as specials of the day.
·  Present children's menus, when appropriate, and describe specials and alternative Cuisine.
·  Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
·  To carry trays, bus and reset tables with linen, china, glass and silver.
·  Change ashtrays; serve cigarettes, crumb tables and offer additional beverages and cigars.
·  Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
·  Inform supervisor or nearest manager if the guest attempts to walk out and try to calm the guest in the same process.
·  Service all needs for private dining room or private function.
·  Report any accident or guest complaint immediately, no matter how minor, to a manager.
·  Recognize and address potential disruptive or undesirable guests and respond properly in any hotel emergency or safety situation.
·  Ability to move tables and chairs and breakdown any buffets, displays or side stations when needed
·  Clean service area when needed.
·  Perform other tasks or projects as assigned by hotel management and staff
·  Retrieve and stock all linen, china, silver, glassware and food and beverage items.
·  Provide unobtrusive and professional service.
·  Serve a dish to guests while explaining the contents and preparation.
·  Provide water, bread and butter service throughout the meal to guests.
·  Offer coffee or tea and serve any request according to Hilton standards.
·  Report for duty 15 minutes before the scheduled time, clean and tidy wearing the correct uniform.
·  Ability to carry trays properly and safely as well as break them down.
·  Clear tables and reset them for specific number of persons.
·  Provide quick and attentive assistance to any mishap in the restaurant.
·  Attends all the training subjects to the service staff and follows all rules and policies of the hotel
·  Be flexible in assisting around different areas of the hotel in response to business and client needs

What are we looking for? 

An Outlet Hostess serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• 2-4 years managerial position in a 4 / 5-star category hotel. 

• Good English skills, both written and verbal to meet business needs. 

• Strong leadership and training skills. 

• Outgoing personality and willing to work for long hours. 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!