Waiter/ Waitress - Hilton Aruba Caribbean Resort & Casino

Job description

What will I be doing?

A Waiter/ Waitress working for Hilton Aruba greets and seats the guests, serves food and/or beverages, takes orders and delivers all food and/or beverage items to the guest. These tasks should be done in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

 

Position Summary:

·  Use Agilysys system as needed to open, complete and close guest checks properly.
·  Check station before, during and after shift for proper set-up and cleanliness.
·  Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
·  Anticipate and ask guests about their needs and levels of satisfaction with the food or service; describe and/or answer questions for guests about menu items, the buffet, daily specials, etc.; talk with guests in order to create a friendly atmosphere and respond to their questions about attractions or other information in the area.
·  Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
·  Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
·  When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
·  Replenish beverages as necessary and check with guests for overall satisfaction.
·  Market and serve upon request any dessert items or specialty coffees.
·  Ascertain guest satisfaction and present check. Process check per hotel procedures. Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge).
·  Bus, clear and clean tables as they become available, replenish guest tables and self-service stations as needed
·  Stock coffee, juice, milk, dry items, china, glass, silver, flowers, newspapers, and self-serve utensils

 

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

·  Greeting and seating guests.
·  Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
·  Perform all assigned side-work to include replenishing condiments and restocking stations.
·  Perform other duties as requested, such as answering telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines.
·  Attend required meetings.

 

Physical Activity:

·  Standing – Constant
·  Sitting – Rare
·  Walking, Climbing Stairs – Frequent
·  Crouching, Bending, Stooping – Occasional
·  Reaching and Grasping – Constant
·  Pushing/ Pulling – Occasional
·  Near and Far Vision – Constant
·  Hearing and Talking – Constant
·  Smelling – Constant
·  Lifting/ Carrying up to 50 lbs. – Frequent

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

 

Education:

·  Lower Vocational Education (Educacion Profesional Basico) or equivalent required.

 

License/ Certificates:

·  Health Card
·  CPR certification preferred.

 

Languages:

·  Required – English.
·  Additional languages - Papiamento, Dutch and Spanish.

 

Mandatory:

·  Proof of Covid-19 Vaccine is mandatory. Please upload this on your application.

 

What will it be like to work for a Hilton Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its 18 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2Suites by Hilton, Hilton Grand Vacations, Tapestry Collection by Hilton, Motto by Hilton, LXR Hotels & Resorts, Signia by Hilton, Canopy by Hilton, Conrad Hotels & Resorts, Tempo by Hilton, Curio Collection by Hilton. The company also manages the world-class guest reward program Hilton Honors®.

 

At Hilton, our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all! Come and be a part of our team!

 

Property Details: 

Sun, a breeze, white sands, lush palm trees - welcome to your tropical getaway at Hilton Aruba Caribbean Resort & Casino. Bliss out at the beachfront spa, sip a daiquiri by two sparkling pools, and dine under the stars. Play the tables at the casino, or learn to scuba dive. Whether you're here for a wedding or family vacation, our amenities and resort activities ensure it's a memorable stay.

 

Property Highlights: 

·  357 rooms with exceptional views and 15K sq. ft. of flexible meeting spaces
·  Wi-Fi included with each stay
·  Located in the heart of the Palm Beach Strip
·  Private balcony or patio in every room
·  Beachfront full-service Eforea Spa
·  2 large pools, waterfalls and freshwater lagoon
·  Kids Club, playground and family friendly activities
·  Casino with table games, slot machines and tournaments