Rooms Controller - Hilton Boston Park Plaza

Job description

One of the most historic hotels in city, the  Hilton Boston Park Plaza  is seeking a full-time Rooms Coordinator to join their Guest Services team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden, as well as a half mile from Beacon Hill and the Theater District!

Ideal candidates for this position will possess previous full-service hotel front office experience as a guest service agent, with a passion for providing excellent customer service! Hilton experience/an OnQ certification would be considered an asset for this role.

Shift Pattern:  candidates should be available to work   AM and PM shifts as needed, any day of the week/weekends/holidays as needed

Pay Rate:  $29.00 per hour

 

The Benefits  – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

·  Access to pay when you need it through DailyPay
·  Medical Insurance Coverage – for you and your family
·  Mental health resources including Employee Assistance Program
·  Best-in-Class Paid Time Off (PTO)
·  Go Hilton travel program: 100 nights of discounted travel
·  Parental leave to support new parents
·  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
·  401K plan and company match to help save for your retirement
·  Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
·  Career growth and development
·  Team Member Resource Groups
·  Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Rooms Coordinator, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

·  Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
·  Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
·  Responsible for daily room assignment for VIP's and all other special requests.
·  Assists Front Desk with daily operations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!