What will I be doing?
The Personal Concierge administers and supervises all True Waldorf Service (TWS) arrivals in order to achieve an authentic and unique service experience for our guests by providing the highest levels of courtesy, professionalism and unparalleled service. This position acts as a first impression of Waldorf Astoria Hotels & Resorts by contacting guests prior to their arrival, ascertaining their needs and preparing for their stay.
The Personal Concierge provides guests with a stay experience that is customized to their needs, while creating a sense of “we've been expecting you.” The Personal Concierge meets and greets all TWS guests upon arrival. This position represents the highest level of service by combining instincts and expertise to ensure luxury through True Waldorf Service.
The Personal Concierge will be responsible for fulfilling the following responsibilities: Guest Check in, Concierge services, luggage assistance (Bell duties), door assistance, unpacking service, welcome beverage and fulfilling other guest requests as required.
Ideal candidate profile
Qualifications for Personal Concierge:
· Fluency in English.
· Professional presentation.
· Strong verbal and written communication skills.
· 2 years of customer service experience.
· FULL availability to work AM and PM shifts, Monday-Sunday.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision at times; maintain confidentiality of guest information and pertinent hotel data. Excels in a team environment.
Strong preference for Five Star experience, Forbes, additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
· Hospitality - We're passionate about delivering exceptional guest experiences.
· Integrity - We do the right thing, all the time.
· Leadership - We're leaders in our industry and in our communities.
· Teamwork - We're team players in everything we do.
· Ownership - We're the owners of our actions and decisions.
· Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
· Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!