Part-Time Overnight/Evening Desk Agent - Franchise

Job description

Job Requirements

The Front Desk is the first and last impression of our hotel. This role is responsible for delivering exceptional guest service while efficiently managing check-ins, check-outs, reservations, and guest inquiries. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced hospitality environment.

Key Responsibilities

·  Greet guests warmly and provide a welcoming check-in experience
·  Process check-ins and check-outs accurately and efficiently
·  Manage reservations, room assignments, and special requests
·  Answer phone calls and respond to guest inquiries in a professional manner
·  Handle guest concerns and service recovery with empathy and urgency
·  Maintain accurate billing, post charges, and balance transactions
·  Monitor and enroll guests in the Hilton Honors program
·  Communicate effectively with housekeeping and maintenance to ensure room readiness
·  Maintain cleanliness and organization of the front desk area
·  Follow all brand standards, safety procedures, and company policies

Work Experience

Qualifications

·  Previous customer service experience required (hotel experience preferred)
·  Strong communication and interpersonal skills
·  Ability to multitask and remain calm under pressure
·  Basic computer proficiency (hotel PMS experience preferred)
·  Flexible availability, including weekends and holidays
·  High school diploma or equivalent required
·  Must be 21 or older

Benefits

Compensation & Benefits

·  $14 per hour wage plus yearly increases and performance bonuses
·  Hilton travel discounts
·  Growth and development opportunities
·  Supportive team environment

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.