Looking to join a culture of excellence as a Food and Beverage Host/ess and be part of the most recognised name in the hospitality industry?
What will it be like to work for Waldorf Astoria?
Known locally as “The Caley”, Waldorf Astoria Edinburgh – The Caledonian is one of Edinburgh's most significant and recognisable landmarks. Standing proudly at the west end of Princes Street, the artery of the capital, its reputation for style and excellence has attracted generations of locals, international visitors and notable personalities for 100 years.
Click on the links to view our hotel video:
Peacock Alley – The place to see and be seen:
Formerly the station concourse and ticket office, Peacock Alley represents the historic heart of The Caley and is imbued with the peerless style and sophistication of this famous former railway hotel. The epitome of elegance, Peacock Alley is the hub of the hotel's social scene for afternoon tea and cocktail time.
What will I be doing?
As a Food and Beverage Host/ess , you are responsible for seating guests and managing table set-ups to deliver an excellent Guest and Member experience. A Food and Beverage Host/ess will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
· Welcome guests in a polite and friendly manner
· Coordinate seating for customers
· Up-sell with latest departmental incentives
· Manage table set-ups
· Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events
· Follow cash handling procedures
· Manage guest queries in a timely and efficient manner
· Ensure compliance of brand standards
· Strive to achieve departmental targets
· Ensure cleanliness of work areas
· Comply with hotel security, fire regulations and all health and safety legislation
· Comply with local licensing laws
· Be environmentally aware
· Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
Passion and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Good communication and excellent grooming standards
Previous Food and Beverage and/or industry experience in the luxury/full service sector
What will it be like to work for Hilton?
Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We're committed to helping our teams 'Thrive@Hilton', to ensure we're our best self, every day.
Our benefit programmes help to build a strong foundation to achieve this...
BODY - We build a strong foundation for health & wellbeing:
Retirement plan, life assurance, healthcare cash plan, dental insurance & eye care
MIND - We seek lifelong learning & meaningful leadership:
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - We dare to dream & connect with purpose:
Team member room rates globally, perks at work package
Contract - Permanent (39hrs per week)
Salary - £7.70 - £8.21 per hour + 10% service charge, meals on duty & Hilton perks & benefits package (discounted rate to use the gym only for £25/month)
Looking forward welcoming you to our hotel.
Ideal candidate profile