Offers “Hilton Worldwide”

24 days agoHilton Worldwide

Meetings & Events Sales Office Manager - Franchise

  • Coventry (Coventry)
  • Sales

Job description

Job Requirements


Klarent Hospitality are recruiting for an Events & Reservations Manager

Does the below sound like you?

  • A passion for all things Meeting & Events - with a proven track record to show.
  • Able to demonstrate capability to lead a high-performing team to deliver challenging targets.
  • Enjoys working in a high-pressure environment showing resilience and drive to set and maintain standards.
  • A desire to join a team on a journey to reposition the business following a recent bedroom extension.
  • Ability to distribute and organise their work to ensure tasks are tackled in the right order of priority.
  • Able to demonstrate commercial awareness from past experience.
  • Hotel Brand Experience is desirable.
  • Experience as a Head of Department or Assistant Manager within a hotel/conference centre sales office environment is essential - candidates looking for their first HOD role will be considered.

What will I be doing?

  • You will be responsible for the smooth and efficient running of the Sales Office, together with the ability to coach and develop the Reservations and Events Sales Team. To ensure a professional and efficient service is always delivered to new and existing clients.
  • Maximise all sales opportunities and convert enquiries into confirmed booking - responsible for forecasting revenues and the necssesary reporting of all the financials that come from group, conference and events business.
  • Understand and manage the delivery of a high standard of customer experience, ensuring all enquiries are dealt with efficiently and effectively in line with brand and company procedures.
  • Identify new sales leads with the guidance of the hotel Director of Sales.
  • Demonstrate excellent leadership skills with a hands-on approach and lead-by-example work style to train, motivate and develop your team.
  • Ensure that the meeting and events team are producing function sheets which are correct and free from error and produced in time for weekly hotel operations meeting.
  • Analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace.
  • Become the 'guru' in the use of the hotel IT systems to include OnQ and Delphi, previous experienced desired but not essential.
  • Managing the performance of existing team members and the future recruitment of new members of the team.

Would you like to work for a company that gives you:

  • Up to £1000 cash incentives when referring a friend to come and join our team.
  • Long service recognition bonus and free hotel stays for length of service over 2 years

Rewards your hard work by offering you the below team benefits when you join us:

  • Meals provided whilst working
  • Sales incentives and initiative rewards
  • Complimentary use of leisure facilities
  • Free car parking
  • Discounted stays in our hotels and even free stays in our hotels as part of our rewards & recognition incentives
  • Opportunities for your personal development within your hotel and wider group portfolio
  • Fully funded apprenticeships – T&C’s apply
  • Annual holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

To apply for this role, please visit the below link:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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