Management Trainee

Job description

Key tasks

GENERAL MISSION
• To prepare check in, out and other requests of Air France and conduct the briefing upon crew’s arrival
• Coordinate with other departments to make sure the smooth preparation for Air France arrival and departure
• To assist guests and ensure their stays at the hotel are comfortable and maintain the guest satisfaction.

RESPONSIBILITIES AND MEANS
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example.
• Responsible for the daily organization of the section.

ADMINISTRATIVE RESPONSIBILITIES
• In dealing with guest problems and/or complaints, the Management Trainee must ensure that tact and diplomacy is used and remains within the organizational policy in rectifying the situation.
• The Management Trainee is responsible for receiving, escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel.

COMMERCIAL RESPONSIBILITIES
• Provide services and information to guests that are most accurate and up to date possible, and are delivered to the guests in the most meaningful way.
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

HUMAN RESOURCE RESPONSIBILITIES
• Be understanding and supportive, encouraging and helpful to all subordinates.
• Have a good working relationship with all colleagues and employees of the Hotel.

RELATION
• Reports directly to the Assistant Front Office Manager/ Front Office Manager
• Assist in maintaining a close working relationship with all Departments of the Hotel.

REPLACEMENT AND TEMPORARY MISSION
• To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management.
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Languages essential French
English

Essential and optional requirements

• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Provide guests with the most accurate and up to date information at all times.

·  Opéra